Contoh Curriculum Vitae Bahasa Inggris : Financial Services - Customer Service Representative
Nur
Muhammadian
Jl.
Limboto A5K4 Malang
+62 81 555
88 2600
Financial Services
Customer Service Representative
SUMMARY OF QUALIFICATIONS
Hardworking
Financial Services Customer Service Representative with 10+ years’ experience
providing patient, compassionate customer service. Strong knowledge of
Adjustable Rate Mortgage Indexes, Principal and Interest type loans, and the
escrow process with regard to insurance, taxes, and escrow analysis. Won
multiple awards for providing outstanding customer service. Strong ability to
both get along with coworkers and work independently. Diligent, organized, and
thorough. Additional expertise in handling
the
following:
New
Customer Calls
Account
Balance and Payment Verification
Year End
1098 Tax Information
Payment of
Taxes and Insurance
Rate
Change Information
Missing
Payments
Requests
for Copies of Documents
Vendor
Contact
HIGHLIGHTS OF ACHIEVEMENTS
Consistently
provide service to 250 to 300 customers per day, way above department average
of 200 customers per day.
Known as
the one who can be relied on to solve customer service issues, leaving both
customers and bank management satisfied with solutions provided.
Act as
resource to coworkers on bank policies and procedures after completing thorough
study of procedure manual outside of work hours.
PROFESSIONAL EXPERIENCE
KENNEDY FINANCIAL SERVICES GROUP, Hillsboro, OR
2002–Present
Customer Service Representative
Earned
“employee of the month” customer service award on numerous occasions. Respond
to incoming calls and qualified written requests. Handle customer inquiries
pertaining to mortgages and consumer loans. Respond to customer inquiries and
needs, providing quality customer service.
U.S. BANK OF OREGON, Portland, OR 1996–2002
Customer
Service Representative, Commercial Markets (2001–2002)
Represented
and supported all Oregon Commercial Markets at Oregon Emergency Operations
Center for Y2K event management. Monitored system through Y2K. Tested each
system for functionality to make sure it transferred over from 1999 to 2000.
Utilized understanding of all aspects of normal business operations, contingency
planning and operations, as well as critical system requirements and
dependencies of each individual commercial market.
Customer Service
Representative, Teleservicing Center (1996–2001)
Provided
general account servicing and problem resolution to banking clients. Received
and responded to clients via telephone regarding bank products and services.
Researched and maintained accounts. Prepared debits/credits for service charges
and/or reversals. Substituted for production officers in absence as needed.
WELLS FARGO BANK, Portland, OR 1993–1996
Customer Service Representative, Cons umer Loan
Servicing
Received
Chairman’s Award for providing outstanding customer service. Responded to
customer and branch inquiries by telephone and in writing. Performed online or
manual adjustments and file maintenance to customer accounts. Responded to
credit information requests. Provided oral and written payoff information.
Researched accounts and reports. Received and disbursed funds. Maintained
ledgers, accounts, and records in accordance with regulations and policies.
EDUCATION
A.S. in Business Ad ministration/Accounting, Mt.
Hood Community College, Portland, OR
Recent Professional Development Coursework:
-
Top
Customer Service Skills for Top Customer Service Representatives, SkillPath
Seminars, 2004
-
Communicating
Successfully with Difficult People, Portland Community College, 2003
-
Microsoft
Word I and II, Portland Community College, 2003
-
Microsoft
Excel I and II, Portland Community College, 2002
COMPUTER SKILLS
Word,
Excel, PowerPoint, Access, and various proprietary software applications.
PROFESSIONAL AFFILIATIONS
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