Dalam contoh ini sebagai customer service yang professional,
Curie Kullum Fitae (si pelamar kerja) fokus menunjukkan
pencapaian-pencapaiannya yang sangat mendukung kemajuan perusahaannya.
Mayoritas perusahaan mencari karyawan, di bidang apapun,
yang memiliki potensi kontribusi besar untuk kemajuan perusahaan. Setiap
karyawan yang professional pasti memiliki prestasi/pencapaian yang mendukung
kemajuan peusahaan, tapi tidak semua karyawan mampu fokus menampilkannya dalam
curriculum vitae saat ingin beralih karir ke perusahaan lain.
Bagi Anda, sebagai seorang professional, yang membutuhkan bantuan menampilkan pencapaian/prestasi dalam curriculum vitae silakan hubungi penulisCVpro@gmail.com atau silakan kunjungi http://www.penulisCVprofesional.com. Kami akan membantu mengolah data-data Anda menjadi curriculum vitae yang powerful berisi penuh selling point.
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Curie Kullum Fitae
Customer Service Professional
Danau Limboto A5K04, Kota Malang-65139
(+62) 0822 2822 5331|penuliscvpro@gmail.com
PROFILE
• More than 7 years’ successful experience in Customer
Service & Support with recognized strengths in account maintenance,
problem-solving & trouble-shooting, sales staff support, and
planning/implementing proactive procedures and systems to alleviate problems in
the first place.
• Possess solid computer skills. Excellent working knowledge
using both IBM and Mac systems; Lotus 1-2-3, Excel, WordPerfect, MS Word, CT
DataTrac.
• Ability to train, motivate, and supervise Customer Service
employees. A team player, acknowledged as “Total Quality Customer Service
Professional.”
• Develop plan, conduct audits and variance analyses,
process payroll and payroll tax reports and filings, and maintain/update
accurate inventories.
SYNOPSIS OF
ACHIEVEMENTS
Increased customer retention by 19%, from 72% to 91%
Reactivated 9 key accounts ($253K/year), utilizing
persuasion/mediation skills
Proactive planning led to notable increase in morale in all
departments
Created customer satisfaction survey, drastically reducing
potential problems
EMPLOYMENT
Cellular One, Newport,
RI
Customer Service
Representative ,2008 - Present
Work with 28 sales professionals covering 2 states (Rhode
Island and Connecticut), responsible for over 3,800 individual and corporate
accounts.
• Support sales reps in opening new accounts and upgrading
existing service
• Quickly and effectively solve customer challenges
• Maintain quality control/satisfaction records, constantly
seeking new ways to improve customer service
Daniel Southerland,
Public Speaker, Newport, RI
Client Support , 2003
- 2008
Worked with nationally acclaimed trainer and public speaker
in booking programs. Work entailed heavy cold canvassing, working with speakers
bureaus, and following up on referrals.
• Instrumental in igniting revenues from $58K in 2003 to
$686K in 2008
• Received Red Ribbon Award from National Speakers Bureau
for fine work
• Helped position Southerland to land VP position with
Pilzer Seminar Group
EDUCATION
Southern New England Junior College, Providence, RI
Associate of Arts: Communications & Public Relations, 2003
Contoh CV di atas bisa didesain menjadi lebih menarik
seperti gambar contoh.
